Delivery Options

Domestic Shipping (Australia):

Standard Delivery:
Delivery Time: 3-7 business days
Cost: $14.00 AUD

Express Delivery:
Delivery Time: Next day or 1-3 business days
Cost: $18.00 AUD

International Shipping:

Standard Delivery:
Delivery Time: 7-18 business days
Cost: $25.00

Express Shipping:
Delivery Time: 5-14 business days
Cost: $45.00

Order Processing and Shipping Timeline:

Orders are processed and shipped on business days only (Monday to Friday). We do not ship or deliver on weekends or public holidays.

In cases of high order volumes, shipments may experience a delay of a few additional business days. If a significant delay occurs, we will contact you promptly via email or telephone.

Shipment Confirmation and Tracking:

Once your order is shipped, you will receive an email containing the shipment confirmation and a tracking number. Please use this tracking number to monitor the progress of your delivery.

Damaged or Lost Items:

If your order arrives damaged or is lost during transit, Sandrine Hair Collection is not liable for any damages or losses. Please contact the shipment carrier directly to file a claim.

When filing a claim, ensure you:

1. Save all packaging materials and damaged goods.

2. Provide the shipment tracking number and any relevant documentation requested by the carrier.

For further assistance, you can reach out to our customer service team at Sandrinehaircollection@gmail.com.

Customs, Duties, and Taxes:

For international orders, customs fees, import duties, or taxes may apply. These charges are determined by the destination country and are the responsibility of the customer. Please contact your local customs office for more information on these fees before placing your order.

Contact Information:

If you have any questions or concerns about your shipment, please contact us at:

Email: Sandrinehaircollection@gmail.com

Phone: +61435919240

Thank you for choosing Sandrine Hair Collection!